Due to hygiene reasons, face masks are non-refundable.

Aside from the face masks, all other unopened products are refundable with a 20% restocking fee. Before returning, please contact us to explain the issue and we will send you a postage-paid return label to send the products back to us. Once we receive the products back, we will issue a refund for the product costs less the 20% restocking fee to your credit card.

NOTE: Before buying, please check the size charts of our face masks and mask support frames on our FAQs page. For your convenience, the size charts are also on our product pages as well.